WHM (hereinafter referred to as "WHM") operates the five-star hotel LILY OF THE VALLEY, located at Colline Saint-Michel, Quartier de Gigaro, 83420 La Croix-Valmer, which offers luxury services in an environment dedicated to well-being.
WHM wished to complete its offer by allowing its customers to access the services it offers, including the booking of hotel rooms, villas, as well as programs and services dedicated to dietetics, sports and wellness. (hereinafter referred to as the "Services"), directly online on the website www.lilyofthevalley.com (hereinafter referred to as the "Site").
The Site is operated by WHM, Société par « Actions Simplifiée » with a capital of € 1,000,000, whose registered office is located at 1, rue Mallet Stevens - 75016 Paris (France), registered with the Paris Trade and Companies Registry under number 818 161 341. Its company register number is 81816134100016 and its intra-community VAT number is FR47315749788.
Tel : +33 (0)4 22 73 22 00
email : [email protected]
These General Conditions of Sale apply to any online reservation of the Services offered on the Site.
Any booking made on the Site implies full and unreserved consultation and acceptance of these Terms and Conditions.
THE CUSTOMER MUST CONFIRM BY CHECKING THE BOX, HAVE KNOWLEDGE AND ACCEPT THESE TERMS AND CONDITIONS OF SALE. NO RESERVATION IS POSSIBLE WITHOUT THIS AGREEMENT.
These General Conditions of Sale govern the bookings of Services performed on the Site by any non-professional natural person having the quality of "consumers" (hereinafter referred to as the "Customer").
The Client declares to be of age and in full legal capacity to contract.
By making a reservation on the Site, the Customer declares having read these General Terms and Conditions of Sale and accept them without reservation.
These General Terms and Conditions of Sale may be retained in whole or in part, by any means of computer registration and printed.
WHM may modify its Terms and Conditions of Sale, knowing that each reservation will be governed by the General Terms and Conditions of Sale in force at the time when it has been validated by the Customer.
The Customer makes his reservation according to the available Services and according to the rates mentioned on the Site.
The Customer is solely responsible for the choice made on the Services selected and their suitability for his needs.
The Customer must, when making his reservation on the Site, complete the form in electronic format by following the instructions provided. The Customer certifies the veracity and accuracy of the information provided.
As long as the reservation is not validated definitively, the Customer can check, modify and / or correct it.
The booking is deemed definitively accepted upon confirmation and validation of the reservation by the Customer, after which he will receive an acknowledgment of receipt by electronic means from WHM.
Prices are per rooms, programs and services selected for the number of persons and dates selected.
Prices of rooms or villas, and programs and services offered, in accordance with Article L 111-1 of the Consumer Code, are indicated in euros, all taxes included and mentioned before the final validation of the reservation. The total amount due by the Customer is indicated on the booking confirmation page.
The prices offered on the Site, as well as packages or possible promotions, vary depending on the dates selected.
It is therefore the responsibility of the Customer to check the details of the price displayed at the time of the confirmation of his reservation, as well as the terms of payment.
The Customer receives written confirmation, at the time of the validation of his reservation, of all the information provided for in article L 221-5 of the French Consumer Code.
4.1 After confirming his reservation on the Site, the Customer communicates his bank details as a guarantee of his reservation.
For this, the Customer will enter the number of his credit card (credit card, Visa, Mastercard, American Express ...) which must be valid at the time of stay, the date of expiry thereof, the name of the cardholder and the visual cryptogram (the last three or four numbers on the back of his credit card).
The day of his arrival at the hotel, the Customer must present himself with the credit card which allowed him to guarantee his reservation. He must also be able to present a piece of identification.
4.2 Depending on the Services and dates selected, the Customer may be asked to pay a portion of the price at the time of validation of his reservation (deposit):
4.3 The online payment is made via the secure server of SAS SOULEIAS, secure payment operator. This implies that no banking information concerning the Client passes through the Site. Payment by credit card is totally secure.
All bookings are payable in euros, all taxes and mandatory contributions included. Any exchange costs are the responsibility of the Customer.
The Customer guarantees that WHM has the necessary authorizations to use the method of payment chosen at the time of validation of the reservation. In case of bank refusal, the reservation will be automatically cancelled.
Invoices are sent by e-mail to the e-mail address provided by the Customer when validating his reservation on the Site.
As part of the fight against fraud on the Internet, booking information is controlled by the payment partner designated by WHM: SAS SOULEIAS, secure payment operator. This company is responsible for the storage and automated processing of information relating to each booking, including credit card details in a secure environment.
The information related to the bookings is the subject of an automated data processing whose manager is SOULEIAS. This automated processing of data is intended to define a level of analysis of a transaction and to fight against payment fraud and especially against credit card fraud.
SAS SOULEIAS and WHM are the recipients of the data related to the booking of the Customer. The non-transmission of data in connection with the reservation of the Client prevents the realization and the analysis of a transaction.
The occurrence of an unpaid due to the fraudulent use of a credit card or other means of payment will result in the registration of the details related to the reservation associated with this unpaid within a file "incident of payment ", held by SAS SOULEIAS. An irregular declaration or an anomaly may also be the subject of a specific treatment.
5.1 Given the nature of the services offered on the Site, the Customer, in accordance with Article L. 121-20-4 of the Consumer Code, does not have the right of withdrawal provided for in Article L. 121- 20 of the Consumer Code.
5.2 When the conditions allow, the modification or the cancellation of the reservation can be made directly on the Site via the heading "Your bookings".
Any cancellation or modification must be received by WHM in writing.
In case of early departure or no-show, all services originally booked by the Customer will be charged.
5.4 All reservations are nominative and cannot be transferred to a third party, either for free or for a fee. Any reservation made for others must be made in the name of the third-party holder of the stay.
In case of exceptional event or impossibility to put the room, villa and / or programs and services reserved at the disposal of the Customer, the Hotel may offer the Customer a category solution at least equivalent for services of the same nature. All possible surcharges for services of the same nature will be covered by WHM.
WHM is bound by the guarantee of conformity of the services, under the conditions laid down in Articles L. 212-1 et seq. of the Consumer Code.
Information on WHM's rooms, villas, programs and services (features, prices, etc.) is available on the Site.
8.1 In accordance with the regulations in force in certain countries, the Client may be asked to fill out a police form upon arrival at the Hotel. To do this, the Client will be asked to present a piece of identification to verify whether or not it must complete the police form.
The Customer undertakes to make lawful and proper use of the rooms, villas, programs and services provided by WHM. The Customer is prohibited from engaging in acts of any nature whatsoever that would be contrary to French law and / or would violate public order or the rights of third parties. Any damage caused by the Customer will be directly charged. The Customer agrees to comply with the Hotel's Rules of Procedure available at his request.
8.2 WHM makes available to the Customer a dedicated service to assist, respond to any request for information or any claim.
To do this, the Customer can contact the Customer Service by downloading the form by clicking on the Contact Form link or at the following address: Customer Service - Hill Saint-Michel, Gigaro District, 83420 La Croix-Valmer, France to get more information about this service.
The Customer is invited to consult the General Conditions of Use of the Site by clicking on the link UGC.
The "LILY OF THE VALLEY" mark, as well as all figurative marks or not and more generally all other brands, illustrations, images and logos, any distinctive signs appearing concerning the products or services of WHM, their accessories or their packaging whether deposited or not, are and remain the exclusive property of WHM. Any total or partial reproduction, modification, addition, or use of these signs for any reason whatsoever and regardless of the medium is strictly prohibited. It is recalled that WHM is the owner of all the intellectual property rights of the Site and its content (including texts, illustrations ....).
The rights of the Site and the content are protected by any national law regarding copyright and database law.
All these rights are reserved.
WHM will suspend the execution of its obligations in case of force majeure according to the terms of Article 1218 of the Civil Code.
WHM cannot be held liable to the Client in case of non-fulfilment of its obligations resulting from an event of force majeure.
The online sale and these General Conditions of Sale governing it are subject to French domestic law. In case of difficulty occurring during the online sale (reservation, modification, cancellation ...), an amicable solution must first be sought. Any dispute relating to the Site and in particular any dispute arising on the occasion of online booking will be under the exclusive jurisdiction of the French Courts.
For the amicable resolution of cross-border disputes, the Customer may also contact the European Consumer Center or visit https://ec.europa.eu/odr.